Privacy Policy
Last updated: 29th September 2026

1. Who we are
Memories of Corsham is a trading name of John Cuthbertson.
Our business address is:
46 Pine Close, Corsham, Wiltshire. SN13 0LB United Kingdom
Email: info@memoriesofcorsham.co.uk
Telephone: 07917 686 445
You can contact us at our email address if you have any questions about this policy or how we use your personal information.

2. Information we collect
When you place an order or contact us, we may collect:
• Your name.
• Your billing and delivery addresses.
• Your email address.
• Your telephone number, if provided.
• Your order details and purchase history.
• Correspondence you send to us.
We do not store your full payment card details on our website.
Our website may also collect technical information, such as your IP address, browser type and information about how you use the site, depending on the website services and cookies you use.

3. How we use your information
We use your personal information to:
• Process and fulfil your orders.
• Arrange payment and delivery.
• Send order confirmations and delivery updates.
• Respond to questions and complaints.
• Maintain our business records and meet our legal obligations.
• Protect our website and prevent fraud.

4. Our lawful bases for using your information
We rely on the following lawful bases, as appropriate:
• Contract: to process and fulfil your order.
• Legal obligation: to meet applicable tax, accounting and other legal requirements.
• Legitimate interests: to manage and improve our business, handle enquiries and protect against fraud, where those interests are not overridden by your rights.
• Consent: where required, for example for certain marketing communications and non-essential cookies.

5. Who we share your information with
We may share the information needed to complete your order with:
• Our payment processor.
• Our delivery provider. (name and address only)
• Our website and ecommerce platform provider.
• Our professional advisers or relevant authorities where required by law.
We do not sell your personal information.

6. How long we keep your information
We keep personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, handling returns and complaints, and meeting legal record-keeping requirements.
For example:
• Order and accounting records: As per UK law.
• Customer enquiries: One year.
When information is no longer needed, we will securely delete it or anonymise it.

7. Your data protection rights
Depending on the circumstances, you may have the right to:
• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Ask us to restrict or object to certain uses of your information.
• Request a copy of certain information in a portable format.
• Withdraw consent where we rely on consent.
Some rights are subject to legal conditions and exceptions.
To exercise your rights, please contact us at: info@memoriesofcorsham.co.uk

8. Marketing communications
We do not send marketing emails.

9. Cookies
Our website uses cookies and similar technologies to help it function.

10. Keeping your information secure
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.

11. Complaints
If you have concerns about how we use your personal information, please contact us first at: info@memoriesofcorsham.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO):
Website: https://ico.org.uk/
Telephone: 0303 123 1113

12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, website or legal obligations.
The latest version will always be available on our website.