Delivery and Returns Policy
Last updated: 29th September 2026

1. Delivery
We currently deliver to addresses within the United Kingdom only.

Delivery charges
UK delivery is free and we use Royal Mail Tracked48 service.

Dispatch times
We aim to dispatch orders within one working day of receiving payment.

Estimated delivery times are:
• Tracked delivery: 2 - 3 working days after dispatch.

These are estimates and may be affected by circumstances outside our control.
If we are unable to deliver within the agreed time, we will contact you to explain the situation and discuss your options.

2. Cancelling your order
Under the Consumer Contracts Regulations, you generally have the right to cancel an online purchase within 14 days of receiving your goods.
You do not have to give a reason for cancelling.
To cancel your order, please email info@memoriesofcorsham.co.uk with your name, order number and a clear statement that you wish to cancel.
You may use the cancellation form at the end of this policy, but you do not have to.

3. Returning an item
If you cancel your order, you must return the goods within 14 days of telling us that you wish to cancel.
Please send your return to:
John Cuthbertson, 46 Pine Close, Corsham, Wiltshire. SN13 0LB United Kingdom
Unless the product is faulty or we have agreed otherwise, you are responsible for the cost of returning an item when you change your mind.
Please take reasonable care of the goods while they are in your possession. You may inspect them as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

4. Refunds
If you cancel your order within the statutory cancellation period, we will refund you without undue delay and no later than 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier.
We will refund the cost of the basic delivery option you originally paid for. If you selected a more expensive delivery option, we are not required to refund the additional cost.
Refunds will be made using the original payment method unless we agree otherwise.

5. Faulty or damaged goods
If your product arrives damaged, is faulty or is not as described, please contact us at info@memoriesofcorsham.co.uk as soon as possible, including your order number and details of the problem.
Your statutory rights apply. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.
We will provide instructions for returning any faulty or incorrect goods. You will not be required to pay return postage where the law requires us to cover it.

6. Exceptions to cancellation rights
If we have clearly personalised your purchase.

7. Contact us
If you have any questions about delivery, cancellations or returns, please contact:
John Cuthbertson
Email: info@memoriesofcorsham.co.uk
Telephone: 07917 686 445